Return Policy

The Return Process

In case you receive a damaged/defective product, report it to us within 3 hour after receipt

Return request must be filed within 5 days, after receipt

Call us on +91 141-2671890 or email at

Our delivery agent will pick up the rug from your doorstep.

The pick-up facility isn’t available for certain remote areas; in that case you have to ship the product yourself within 48 hours of initiating the return request.

Once the product is received by us, it goes through a quality check procedure. If the rug isn’t tampered with then we initiate the refund process within 72 working hours.

Please note the return shall not be accepted if the rug if damaged due to misuse or improper handling.

Unidentified returns may be sent back to the customer.

Terms & Conditions

Return the item within 5 days of the receipt.

A damaged item will not be eligible for return.

Return in the same condition in which it was delivered to you.

Do not use, wash, alter / tamper or soil the rug.

Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.

We will initiate the refund or replacement once the item passes through quality inspection.

Return cost will be borne by buyer.

In case you receive a damaged/defective item, notify us within 3 hours of receipt. We might request you to share the picture of the
rug at We will replace it without any cost after examining the returned item.

Your order can only be cancelled before the product is shipped, cancellation requests received after the shipment of product, shall not be entertained.

Saraswatii Global reserves all right to reject any return if the customer is not in compliance with the above stated terms.