Return Policy


The Return Process

  • In case you receive a damaged/defective product, report it to us within 3 hour after receipt

  • Return request must be filed within 5 days, after receipt

  • Call us on +91 141-2671890 or email at info@saraswatiglobal.com

  • Our delivery agent will pick up the rug from your doorstep.

  • The pick-up facility isn’t available for certain remote areas; in that case you have to ship the product yourself within 48 hours of initiating the return request.

  • Once the product is received by us, it goes through a quality check procedure. If the rug isn’t tampered with then we initiate the refund process within 72 working hours.

  • Please note the return shall not be accepted if the rug if damaged due to misuse or improper handling.

  • Unidentified returns may be sent back to the customer.

Terms & Conditions

  • Return the item within 5 days of the receipt.

  • A damaged item will not be eligible for return.

  • Return in the same condition in which it was delivered to you.

  • Do not use, wash, alter / tamper or soil the rug.

  • Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return

  • We will initiate the refund or replacement once the item passes through quality inspection.

  • Return cost will be borne by buyer.

  • In case you receive a damaged/defective item, notify us within 3 hours of receipt. We might request you to share the picture of the rug at info@saraswatiglobal.com. We will replace it without any cost after examining the returned item.

  • Your order can only be cancelled before the product is shipped, cancellation requests received after the shipment of product, shall not be entertained.

  • Saraswatii Global reserves all right to reject any return if the customer is not in compliance with the above stated terms.