Saraswati GlobalPrivacy Policy

Saraswati Rug Company (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website or use our services (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy and our Terms & Conditions.

1. Definitions

• Personal Information / Personal Data: Any information that identifies or can reasonably identify an individual.
• Customer / You: Any individual or entity using our Services.
• Device: Any internet-enabled device such as a mobile phone, tablet, or computer.
• Cookies: Small data files placed on your device to enhance browsing experience and functionality.

2. Information We Collect

Here are an details of information that we have stored as per privacy and terms:

A. Information You Provide Voluntarily

We may collect the following details when you interact with us:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Account login details
• Order and communication history

B. Payment Information

Payment details are processed securely through third-party payment gateways. We do not store or retain your debit/credit card details.

C. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and device details
• Pages visited and browsing behaviour
• Approximate location (city/state level)

D. Optional Information

• Reviews, feedback, and survey responses
• Preferences related to products or communication

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing and delivering orders
• Providing customer support
• Sending order confirmations, shipping updates, and service notifications
• Improving website performance and user experience
• Personalizing content and product recommendations
• Sending marketing communications (with opt-out options)
• Preventing fraud and ensuring transaction security
• Complying with legal and regulatory requirements

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

• Logistics and courier partners for order fulfilment
• Payment gateway providers for secure transactions
• Technology and analytics partners to improve Services
• Marketing platforms for communication (only with consent)
• Legal or government authorities when required by law

Note: All third parties are required to maintain confidentiality and data security standards.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyse traffic and improve performance
• Remember user preferences
• Deliver relevant advertisements

Note: You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Email & Marketing Communications

• By sharing your contact details, you consent to receive communications from us.
• You may unsubscribe from marketing emails at any time using the link provided in the email.
• Transactional and service-related messages (such as order updates) are mandatory and cannot be opted out of.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information, including:

• SSL encryption
• Secure servers
• Restricted internal access

While we take all reasonable measures, no system can guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (subject to legal obligations)
• Withdraw consent for marketing communications

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Comply with legal, tax, and accounting obligations
• Resolve disputes

Once no longer required, information is securely deleted or anonymized.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

12. Sale or Transfer of Business

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality protections.

13. Legal Compliance

This privacy policy complies with:

• Indian Information Technology laws
• GDPR (for EU users, where applicable)
• CCPA / CalOPPA (for California residents, where applicable)

Note: We do not sell personal data under any circumstances.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

15. Contact Us

Email: sales@saraswatiglobal.com

Phone: +91-141-2671890, +91-7300035074

Available Time: Mon/Sat/ 10AM-7PM(IST)