Saraswati Global Terms and Condition Policy
Terms & Conditions (“Terms”) govern the use of website and services provided by Saraswati Rug Company (“Company”, “We”, “Us”, “Our”). By accessing, browsing, or making a purchase through our website, you (“User”, “Customer”, “You”) agree to be bound by these terms, along with our Privacy Policy, Shipping Policy, and Exchange Policy.
If you do not agree with any part of these Terms, you are advised not to use the website.
1. Company Information
The website is owned and operated by Saraswati Rug Company, an Indian business engaged in the design, manufacture, and sale of handmade rugs and related products. All references to the “Website” include its content, services, and digital platforms operated by the Company.
2. Use of Website
2.1 The website is intended for lawful use only.
2.2 Users must not use the website in any manner that may:
- Damage, disable, overburden, or impair the website
- Interfere with other users’ access
- Be fraudulent, unlawful, or harmful
2.3 The Company reserves the right to restrict or terminate access to the website at its sole discretion without notice.
3. Product Information & Visual Representation
3.1 We make every effort to display product details, colors, textures, and dimensions as accurately as possible.
3.2 However, actual products may vary due to:
- Screen resolution and display settings
- Handmade nature of rugs
- Natural material variations
3.3 Such variations shall not be considered defects. Customers may request additional product images prior to purchase.
4. Orders and Acceptance
4.1 All orders placed on the website are subject to acceptance and availability.
4.2 The company reserves the right to:
- Refuse or cancel orders due to pricing errors, stock unavailability, or suspected fraud
- Limit quantities per customer
4.3 Order confirmation via Email or WhatsApp does not constitute shipment confirmation.
5. Pricing & Payments
5.1 Prices displayed on the Website are subject to change without prior notice.
5.2 Prices for domestic orders are inclusive of applicable taxes unless stated otherwise.
5.3 For international orders, shipping charges, customs duties, import taxes, and local levies are borne by the customer.
5.4 The company shall not be liable for fluctuations in exchange rates or bank charges.
6. Shipping, Returns and Cancellations
6.1 Shipping, delivery timelines, returns, exchanges, refunds, and cancellations are governed by the Company:
- Shipping and Delivery Policy
- Return, Exchange and Refund Policy
These policies form an integral part of these Terms.
7. Intellectual Property Rights
7.1 All content on the website, including but not limited to:
- Logos
- Designs
- Images
- Text
- Videos
- Graphics
- Software
is the exclusive property of Saraswati Rug Company and is protected under applicable intellectual property laws.
7.2 Unauthorized copying, reproduction, distribution, or commercial use of website content is strictly prohibited.
8. User-Generated Content
8.1 Users may submit reviews, comments, or feedback provided such content:
- Is lawful, accurate, and non-offensive
- Does not infringe third-party rights
8.2 By submitting content, you grant the Company a non-exclusive, royalty-free, perpetual right to use, modify, publish, and display such content for marketing or operational purposes.
9. Prohibited Activities
Users must not upload, share, or transmit content that:
- Is illegal, defamatory, obscene, or harmful
- Infringes intellectual property rights
- Contains viruses or malicious software
- Misrepresents identity or impersonates others
- Threatens public order, national security, or minors
Note: Violation may result in termination of access and legal action.
10. Third-Party Links
The website may contain links to third-party websites for convenience. The company does not control or endorse such websites and shall not be responsible for their content, accuracy, or practices.
11. Disclaimer of Warranties
All products and services are provided on an “as is” and “as available” basis.
The company expressly disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, Saraswati Rug Company shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or goodwill
- Delays caused by logistics partners, customs, or force majeure events
Company liability, if any, shall be limited to the value of the product purchased.
13. Indemnification
You agree to reimburse and hold harmless Saraswati Rug Company, its directors, employees, and affiliates from any claims, damages, losses, or expenses arising from:
- Your misuse of the website
- Violation of these Terms
- Infringement of third-party rights
15. Governing Law and Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of India.
- All disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.
16. Amendments
The Company reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.